As a tester, if you find a bug in production it is important to take the necessary steps to address and resolve the issue. The first step would be to document all of the details regarding the bug such as what environment it was found in, how long has this been happening, and any other related issues that might have caused or contributed towards this problem.
After documenting these details, it is essential to communicate with developers and stakeholders so they can work together on finding solutions. It’s also important to keep track of progress by creating reports and updating them regularly until the issue is fixed.
1. Stay Calm
If a bug arises in production, the first thing a tester should do is stay calm. It is critical not to panic and to take your time assessing the situation before taking any action.
Following the identification of the problem, immediate action must be taken to address the issue and prevent further damage or disruption of services. It’s also important to keep track of any changes made and test them thoroughly before releasing them again into production.
2. Identify the Severity of the Bug
It is important to Identify the Severity of the Bug, This could help in determining how quickly it should be addressed and what resources are required for resolution. After determining the severity of the bug, testers should document every relevant detail about it, including steps taken to reproduce it, environment details, expected versus actual results, and so on.
They should then report their findings to developers so that they can investigate further and work on resolving any issues that have been identified.
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3. Document the Bug
If a bug is found in production, the first thing a tester should do is document the bug. This includes taking detailed notes on what happened and how it happened so that developers can quickly identify and resolve this issue.
It’s also a good idea to include any relevant screenshots or videos of the bug in the activity, if possible. Following the documentation of the bug, it should be reported to the development team for further investigation and resolution.
4. Isolate the Bug
If a bug is discovered in production, the important step for a tester is to isolate it. This means that all other factors must be eliminated, leaving only the bug as the source of any problems.
Once isolated, further investigation can be conducted to determine what caused the problem and how to best resolve it. The goal should always be to address the root causes of similar bugs to prevent them from recurring in future releases.
5. Communicate with the Team
It is essential that everyone is aware of the issue and that it is addressed as soon as possible. After speaking with my team, I would carry out additional research by replicating the steps that led up to the discovery of the bug and documenting any findings manually or with any bug reporting tool like Shakebug. This will assist us in determining what caused the bug so that we can fix it appropriately.
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6. Rollback (if possible)
If a bug occurs in production, the first thing a tester should do is roll back (if possible). This helps in improving the system to its original state and avoiding further damage. After rolling back, it’s critical to investigate what caused the issue and how it can be avoided in the future. The next step would be to write tests that are specifically designed for this type of bug and can be used in future testing scenarios.
7. Implement a Quick Fix
If a bug is found in production, the first thing a tester should do is implement a quick fix. This involves identifying what caused this issue and then ensuring that it does not occur again. The following step would be to document the steps taken to resolve the issue so that future issues can be avoided or quickly resolved if they arise. Finally, before releasing changes to production, testers must ensure that all tests are run on them.
8. Prioritize and Plan
If a bug is found in production, a tester must prioritize and plan the best action. First, find the type of bug discovered and its severity. Then, depending on how serious the problem is, you can decide whether to fix it right away or wait until more resources are available. Once you’ve made that decision, you’ll need to develop a test plan to validate any changes before they go live again.
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9. Test the Fix
If a bug is found in production, the essential thing a tester must do is test the fix. This involves verifying that all of the changes made by developers have been applied correctly and are working properly. It is also necessary to ensure that any new features or functions introduced as a result of this change do not introduce any new bugs into the system. To ensure proper coverage of all areas affected by the fix, testing should include both manual and automated tests.
10. Deploy the Fix
If a bug arises in production, the first thing a tester should do is deploy the fix. This means that all necessary changes should be made and thoroughly tested before being deployed into production. Following deployment, it is critical to ensure that any regression tests on the new code have been performed so that no new bugs or issues are introduced. Finally, once everything has been checked and verified, the fix can be made available to users.
11. Post-Mortem Analysis
A tester should conduct a post-mortem analysis. This entails investigating all aspects of the system, such as the code, architecture, and environment, to determine what caused the problem. Once identified, steps can be taken to ensure that similar issues do not occur in future releases.
Furthermore, testers must document their findings to share them with other team members and stakeholders who may require this information when making decisions about future projects or changes.
12. Communicate with Users
It is essential to understand what happened and how it affected testers to determine the best course of action for resolving the issue. Once you’ve identified the issue, you need to figure out why it occurred and create tests to ensure that similar issues don’t occur in future releases.
Finally, once everything has been thoroughly tested, ensure that all stakeholders are informed of any changes or fixes made before returning anything to production.
13. Update Monitoring and Logging
If a bug occurs in production, the first step for a tester is to update monitoring and logging. This will enable us to track any changes made before or after the issue occurred. This information can then be used to determine what caused the bug and how it could have been avoided.
Furthermore, we should look for similar issues in other environments, such as staging or development, so that they can be addressed as soon as possible if necessary.
Conclusion
If a bug arises in production, you must take the necessary steps to ensure that the issue is resolved quickly and efficiently. To begin, you should gather all relevant information, such as logs and screenshots, to determine the root cause of the problem.
Then, communicate with stakeholders and developers to make sure they understand what needs to be done. Finally, test any fixes or changes before introducing them into production. This process will help to reduce user downtime while also ensuring
that bugs do not reappear in future releases.
